Legal
Last updated: June 2026
All rides with Auggie Medical Transportation must be scheduled in advance via WhatsApp, phone call, or our online booking form. We accept bookings 24 hours a day, 7 days a week.
We strongly recommend booking at least 24 hours in advance to guarantee availability. Same-day bookings are accepted based on driver availability and cannot be guaranteed.
✅ Full refund available if cancelled more than 24 hours before the scheduled ride.
❌ No refund for cancellations made within 24 hours of the scheduled ride.
To cancel, contact us via WhatsApp or phone as soon as possible. Cancellation time is recorded from when we receive your message.
If a passenger is not available at the pickup location at the scheduled time and no prior notice was given, the ride will be considered a no-show and no refund will be issued.
Our drivers will wait up to 10 minutes at the pickup location. After 10 minutes without contact, the ride may be marked as a no-show.
Changes to pickup time, location, or destination must be communicated at least 2 hours before the scheduled ride. Last-minute changes are subject to availability and may incur additional charges.
For any booking questions, contact us at: