Company Policy — Auggie Medical Transportation

1. Our Mission

Auggie Medical Transportation is committed to providing safe, reliable, punctual, and compassionate non-emergency medical transportation (NEMT) to individuals across Downriver Michigan and Metro Detroit. Every passenger is treated with dignity and respect.

2. Driver Standards

All Auggie Medical Transportation drivers are required to:

Hold a valid Michigan driver's license
Pass a comprehensive background check
Be BLS (Basic Life Support) certified
Be First Aid certified
Complete patient handling and safety training
Maintain a professional, courteous demeanor at all times

3. Vehicle Standards

All vehicles in our fleet are:

Regularly inspected and maintained
Cleaned and sanitized between rides
Equipped with wheelchair ramps or stretcher capability where applicable
ADA compliant for accessible transport
Fully insured and licensed

4. Passenger Safety

The safety of every passenger is our top priority. Our drivers are trained to assist with boarding and alighting, secure wheelchairs properly, and respond to medical situations calmly while contacting emergency services if required.

⚠️ Our service is non-emergency transport only. In a medical emergency, please call 911 immediately.

5. HIPAA Compliance

Auggie Medical Transportation respects the privacy and confidentiality of all passengers. We comply with HIPAA regulations and do not share personal health information with any third parties without written consent.

6. Conduct Policy

We reserve the right to refuse or terminate service if a passenger or accompanying person:

Is verbally or physically abusive toward the driver
Is under the influence of alcohol or illegal substances
Engages in behavior that poses a safety risk

In such cases, no refund will be issued.

7. Service Area

We primarily serve Wayne County, including Taylor, Dearborn, Detroit, and surrounding Downriver communities. Out-of-area trips may be available upon request and may incur additional charges.

8. Contact Us

For any policy questions or concerns:

📞 Phone/WhatsApp: +1 (269) 615-3566
📧 Email: auggiemedicaltransportatin@yahoo.com